Putting resources into user experience design is essential for any new software to become successful today. Users expect fluid interaction and ease-of-use, and that the software they use to fit into their life, not the other way around. The user interview is central to UX design. A good interview can reveal the intent and thoughts behind user behavior. With software being globally available it's hard to imagine visiting your users all over the world. It would be a waste of time and resources. However, doing interviews over a video call saves you from drawing conclusion from a less diverse sample. And they have some perks over meeting in person, if you get your computer set up the right way. In this post I'll tell you how to set up your Mac to record screen and audio for a remote interview.
For this guide you'll need a Mac, with the provided QuickTime app. It's good to have a headset for your calls, but you can use the setup for internal microphone and speakers as well.
Check your local laws before recording an interview, different countries have different regulations on consent.
Hyperlab is working towards becoming a fully distributed company, where it's possible to work from anywhere. This creates some new challenges for designers. Interviews, ideation workshops, feedback sessions and user insight sharing must be carried out in ways that allow for participation through video, or even asynchronously. We are currently learning a lot and want to share what we find. Get in touch if you want to discuss more distributed design methods!
Written by Fredrik Beckius